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Using and Troubleshooting Eezytrace Tablets
Help users manage, configure, and troubleshoot their tablets
1. Getting started & identifying the tablet
- Eezytrace tablet initialization procedure by customers (older tablet models, prior to SMX300: SMT360, SMT390, SMT570)
- Eezytrace tablet initialization procedure for customers (New tablets from Android 13 versions)
- Tips for using your tablet
- Getting started with Eezytrace: discovering screens and the main interface
- Where can I find the Eezytrace Tablet number?
- Installing Suremdm agent on an Eezytrace tablet
- What if I can't see my name on the tablet?
- Setting up and customizing your Eezytrace tablet: a tool tailored to your organization
2. Settings, connectivity, and ergonomics
- How to set the date and time on an Eezytrace tablet
- What should I do if my EEZYTRACE printer breaks down?
- Authorized non-Eezytrace applications (clock, calculator, etc.)
- Connect your tablet to the printer
- How do I set the Eezytrace tablet to sleep?
- How to find a tablet's mac address
- How to adjust your tablet's brightness
- How do I connect my tablet to WiFi?
- Locking the Eezytrace tablet
3. Updates, synchronization, and system maintenance
- What if I don't see any changes to the settings?
- How to manually force data updates
- How can I check the version of the Eezytrace application on my tablet?
- How to reactivate SureMDM on a tablet
- How to manually force synchronization
- Difference between Eezytrace update, parameter update and data synchronization
- How to access Eezytrace tablet settings
- How to update SureMDM on an Eezytrace tablet
- How to update your Android tablet software
- Error messages on the tablet
4. Processes and actions on the tablet
- How to free up space on a tablet (Memory full)
- How does inter-tablet communication work?
- How does temperature measurement with a Bluetooth probe work in Eezytrace?
- How do I register an opened product and print a traceability label?
- How can I change the language of the Eezytrace application?
- How do I cancel a test I started by mistake?
- How do I use the History function on my tablet?
- How do alerts work in Eezytrace?
- What should I do if records or processes are missing from Eezytrace?
- Managing non-conformity with Eezytrace: a simple, controlled process
- Can I use my tablet offline?
- How do you manage a non-conformity requiring deferred processing in Eezytrace?
- How do I immediately deal with a non-conformity in Eezytrace?