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How do I immediately deal with a non-conformity in Eezytrace?

When an inspection reveals a non-conformity, it is essential to react quickly to guarantee health safety and respect existing procedures. Eezytrace facilitates this management with the non-conformity sheet, which records the measures taken and closes the file in full compliance.

 

1. 📍 Non-conformity Detection

When closing a record (for example, a temperature log for storage chambers), if a result falls outside acceptable limits, Eezytrace automatically displays a non-compliance report.
This report prompts you to record the corrective actions taken immediately after the issue was identified.

2. 🛠 Entering corrective actions

  • Record the actions taken at that time.

  • If no further action is required, you can directly change the status of the non-conformity:

    • From: “To be addressed”

    • To: “Resolved”

This confirms that the issue has been resolved and that the case can be closed.

3. 📊 Practical example

Let’s take the case of serving temperatures:

  • Chocolate mousse must be served between 0°C and 10°C.

  • If the reading shows 12°C, it is deemed non-compliant.

  • The non-conformity report will then suggest corrective actions.

  • If no further action is required, you can mark the non-conformity as resolved and close the record.

4. ✅ Closure and Follow-Up

Once the status has been updated to “Resolved” and the corrective actions have been entered, you can:

  • Close the non-compliance record

  • Close the associated record
    The manager can then view the history in the Manager Dashboard to verify that the incident was handled properly.

Conclusion

The non-compliance record in Eezytrace enables immediate and documented handling of detected anomalies. By following these simple steps, you ensure the traceability, security, and compliance of your operations.