How do I contact Eezytrace support?

📩 Fill in the support form

📞 Eezytrace cannot be used: call support

If you can no longer record your checks, call +33 9 75 18 28 32, then press 1. You can also email assistance@eezytrace.com.

📝 You can still work: fill in the form

For a question, a configuration request or a problem that does not block your records, fill in the contact form. We will get back to you as soon as possible.

✅ Information to send us

• the tablet number (format C000XXX#S00XX#T0X#X);

• the name of your site;

• a description of the problem: what you were doing, what happens, since when;

• a photo of the screen or a screenshot of the error message.

🔧 Broken tablet, not charging or not starting

Email adv@eeworx.com directly. See also What to do if your Eezytrace tablet breaks down?

🔎 Before contacting us

Many problems can be solved in a few minutes: my changes do not appear on the tablet, force synchronization, connect the tablet to Wi-Fi, error messages.