My tasks to do do not appear on the tablet: what should I check?

An expected task (blue badge) does not appear on the tablet, or appears at the wrong time? Here are the most common causes.

The change has not reached the tablet yet: a task created or changed in the Espace Manager appears after the data update. Force a data update.
Your profile is not targeted: a task only appears for the profiles selected in its settings. Check that your profile is one of them.
Wrong day or wrong tab: daily tasks are in the “Today” tab; weekly, monthly or yearly tasks are in the “Others” tab.
The calendar plans a closure: no task is generated on a closing day. If your establishment closes after midnight, set up a custom calendar so that tasks stay visible until closing time.
Cleaning plan: the task must be set on a surface (never directly on an area) and the area must contain at least one surface. See the cleaning plan settings.
Area or storage unit deactivated: a deactivated cleaning area or storage unit no longer generates tasks.
Several tablets on the site: a task done on another tablet disappears once the data is synchronized. How inter-tablet works.

For a task linked to a record type (e.g. thermometer check), see the “Tasks to do” feature.
The cleaning plan tracking in the Espace Manager is updated after the tablet synchronizes.
If the same storage unit is used in two record types, the task may appear in both.

The task still does not appear? Contact support with the task name, the site and the profile concerned.