My tablet has no 4G/5G connection: what should I do?

1. Look at the connection indicator

At the bottom right of the Eezytrace screen, the indicator shows the connection status: green = connected, red = connection problem, grey = no active connection. Learn more about working offline.

2. Do the quick checks

1. Restart the tablet: hold the power button, then tap “Restart”.

2. Check the network coverage: the signal icon at the top of the screen must show at least one bar. A cold room, a basement or a very enclosed kitchen can block the signal: move the tablet closer to a window or a door.

3. Check airplane mode and mobile data: unlock the tablet, open System settings > Connections, then make sure Airplane mode is off and Mobile data is on.

4. Use Wi-Fi as a backup: if a Wi-Fi network is available, connect the tablet to it to keep synchronizing.

3. Your records are safe

Eezytrace works offline: your records stay on the tablet and are synchronized automatically as soon as the connection is back. Then check that the number of records to synchronize goes back to 0.

4. Still no connection?

Contact Eezytrace support (+33 9 75 18 28 32 · assistance@eezytrace.com) with the tablet number. Support checks the line status with the operator (suspended SIM card, data allowance used up, faulty card) and tells you what to do. How to contact support.