How do I get the QR code to set up or reset a tablet?

The setup QR code links the Eezytrace app on the tablet to your site. Support provides it once the tablet is enrolled in our fleet management tool (SureMDM).

Steps

1. Prepare the tablet: follow the setup procedure for your model (recent models or older models). It includes installing SureMDM Agent.

2. Note the number displayed: open the SureMDM Agent app; a number appears on the screen.

3. Send this number to support: +33 9 75 18 28 32 or assistance@eezytrace.com, with the name of the site.

4. Scan the QR code you receive: support installs Eezytrace remotely and sends you the QR code. Open Eezytrace, tap “Log in”, then scan it.

Resetting a tablet already in use

Before any reset (change of site, replacement, software failure), synchronize your data and check that the number of records to synchronize is 0: records not yet synchronized would be lost. Then let support know; they will send you a new QR code.

How to contact support