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What should I do if my Eezytrace tablet breaks down?

A tablet that won't start up, freezes, or no longer holds a charge may prevent you from using the Eezytrace app. Here are the most common issues and recommended steps to try to resolve the problem or contact the appropriate support team.

🔧 Possible issues and solutions to try

🔋 1. The tablet no longer holds a charge or won’t charge

  • Try using a different charger (if possible, an official or high-quality charger).

  • Check that the cable and plug are working properly.

  • If, after several attempts, the tablet still won’t hold a charge, the battery is likely defective. 

👉 In this case, contact: adv@eeworx.com

🚫 2. The tablet won’t turn on at all

  • Hold down the power button for 10 to 15 seconds.

  • If the tablet remains off, remove the battery (if it is removable), wait a few seconds, then reinsert it and try to restart.

👉 If the tablet still won’t start or is physically damaged (broken):
📧 Send an email to: adv@eeworx.com

🧊 3. The tablet starts up but freezes

  • The screen turns on but you cannot access the Eezytrace app or Wi-Fi Center.

  • Try restarting the tablet (hold the power button for a few seconds).

  • If the freeze persists, it may be a software or system issue.

👉 Contact adv@eeworx.com and describe the symptoms (frozen screen, stuck logo, etc.).

📡 4. Wi-Fi connection issues

  • The tablet won’t connect to the Wi-Fi network despite several attempts.

  • Check that the password is correct.

  • Restart the tablet and the Wi-Fi access point.

  • Try connecting to another Wi-Fi network (if possible).

👉 If you still can’t connect after trying everything, it might be a hardware issue.

📧 Contact: adv@eeworx.com

✉️ Information to include in your email to adv@eeworx.com:

For faster processing, please provide:

  • The tablet’s serial number (visible on the label or via the app when accessible)

  • The name of the site or client

  • A detailed description of the problem

  • A screenshot or photo of the tablet’s condition, if possible

If you have any questions or would like step-by-step guidance, please feel free to contact Eezytrace support for assistance by email at assistance@eezytrace.com or by phone at 09 75 18 28 32.