What to do if your Eezytrace tablet breaks down?

A tablet that no longer starts, freezes or does not hold its charge can prevent you from using Eezytrace. Here are the most common cases, what to try and who to contact.

🔋 1. The tablet does not hold its charge or does not charge

• Try another charger (ideally an official or good-quality one).

• Check that the cable and the socket work.

• If the tablet still does not hold its charge after several attempts, the battery is probably faulty.

👉 In this case, contact: adv@eeworx.com

🚫 2. The tablet does not start at all

• Hold the power button for 10 to 15 seconds.

• If the tablet stays off and the battery is removable, remove it, wait a few seconds, put it back and try again.

👉 If the tablet still does not start or is physically damaged (broken), email: adv@eeworx.com

🧊 3. The tablet starts but freezes

• The screen turns on but you cannot open Eezytrace or Wifi Center.

• Restart the tablet (hold the power button for a few seconds).

• If it still freezes, it may be a software or system problem.

👉 Contact adv@eeworx.com and describe the symptoms (frozen screen, stuck logo, etc.).

📡 4. Wi-Fi connection problems

• The tablet does not connect to the Wi-Fi network after several attempts.

• Check that the password is correct.

• Restart the tablet and the Wi-Fi access point.

• Try another Wi-Fi network if possible.

👉 If no connection is possible, first follow the article How do I connect my tablet to Wi-Fi?. If the problem persists, contact Eezytrace support (+33 9 75 18 28 32 · assistance@eezytrace.com): they will check whether it is a hardware problem.

✉️ Information to include in your email to adv@eeworx.com

• the tablet number (on the label or in the app when available)

• the site or customer name

• a detailed description of the problem

• a photo of the screen or of the tablet if possible

In case of doubt, or if you want step-by-step guidance, contact Eezytrace support: assistance@eezytrace.com · +33 9 75 18 28 32.