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How do I manage a non-conformity on the tablet?

Encountering a non-conformity during an inspection is an integral part of the day-to-day running of a plant. With Eezytrace, the detection and handling of such situations is made easier thanks to an automatic, guided system. The aim: to help you find a stress-free solution, with full traceability.

1. 📍 When a non-conformity appears

A non-conformity is detected, for example, when the temperature of a storage unit is outside the regulatory limits.

  • When you close the record, Eezytrace automatically displays a non-conformity form.

  • This form gathers all the information about the issue.

💡 Remember: a non-conformity does not mean you made a mistake. What matters is taking the necessary action to restore compliance and food safety.

2. 📄 What the non-conformity form contains

The form includes:

  • a summary of the non-compliant points

  • suggested corrective actions

  • the option to add your own corrective action

  • the option to add a photo to document the non-conformity

3. 👨‍💼 Validation and follow-up by the manager

From the tablet or the Espace Manager, the manager can:

  • validate the non-conformity

  • follow up the corrective actions

  • make sure the handling complies with internal and regulatory procedures

Case 1: the non-conformity is resolved immediately

  1. When you close the record, the non-conformity form appears.

  2. Enter the corrective action you took (or choose a suggested one).

  3. Change the status from “To be processed” to “Processed”.

  4. Close the form, then the record.

💡 Example: a chocolate mousse must be served between 0 °C and 10 °C. Measured at 12 °C, it is declared non-compliant; you put it back in the fridge, enter the action and set the form to “Processed”.

Case 2: the non-conformity requires action later

For example, a storage unit stays too warm because of a breakdown and a technician has to come.

  1. Close the record to generate the non-conformity form.

  2. Enter the actions already taken: call to maintenance, products quarantined, transfer to another storage unit…

  3. Change the status from “To be processed” to “In progress”: the manager is notified on the tablet and in the Espace Manager.

  4. Close the record to save this information.

  5. After the intervention, the manager validates the non-conformity and closes the case (see Incident menu in the Espace Manager).

💡 Always document the actions taken, even when handling is delayed: it is your proof in case of an inspection.