Skip to content
English
Support form
  • There are no suggestions because the search field is empty.

How do I view and manage licenses in the Manager Area?

The "Licenses" menu in the Manager Area lets you view the status of your site's licenses and quickly detect any connection or update problems.

 

What to do if a licence shows an alert?

  • No synchronization for more than 3 days: check that the tablet is switched on and connected to the Internet (green indicator), then run a manual synchronization. If the tablet is no longer used, let support know.

  • Outdated app version: update the Eezytrace app from the tablet’s Play Store, or ask support to do it remotely.

  • Licence not initialized: the tablet has not been set up yet; contact support to receive the setup QR code.