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Display problem on the Manager Area: what can I do?

When you encounter a display problem on your Manager Space, it's important to follow a few simple steps before contacting support.

 

1. Check the applied filters

In most cases, incomplete or incorrect results are caused by active filters in the interface.

  • Make sure you haven’t selected filters that are too restrictive (for example: dates, users, institutions, statuses).

  • Remove or adjust the filters to see if the expected content reappears.

2. Clear your browser cache

If the problem isn’t caused by filters:

  • Clear your browser’s cache.

  • This removes old data that may be preventing the Manager Dashboard from displaying correctly.

3. Log out and then log back in

After clearing the cache:

  • Log out of the Manager Dashboard.

  • Log back in using your usual credentials.

  • In many cases, this is enough to resolve the issue.

4. Contact Eezytrace Support

If the problem persists despite these steps, you will need to contact our technical support.

  • Please provide as much information as possible (browser used, screenshots, description of the problem).

  • This will help us resolve your issue more quickly.

👉 In summary: Filters → Cache → Reconnect → Support